by Samantha J. Bily, Esq.

Georgia employers and insurers are likely used to hearing about the importance of having a valid panel of physicians to limit exposure and keep control on workers’ compensation claims. The panel lists which providers are authorized to treat injured employees. Besides ensuring the panel is valid (at least six unaffiliated providers with no more than two industrial clinics and at least one orthopedic surgeon), employers and insurers can do even more to facilitate better outcomes in workers’ compensation claims by getting to know the physicians chosen to be a part of the panel.

When employers build relationships with panel physicians many report better outcomes for both the employer and the employee, with more tailored treatment and work restrictions leading to lower costs and increased patient satisfaction. Some found that physicians who were familiar with their business and the types of work available to injured workers were more likely to release patients to return to work. Others reported fewer disgruntled employees, who felt as though their employers were actively engaged in the recovery process. By maintaining a working relationship with physicians, employers and insurers may also be able to avoid costs such as fees for conference calls or medical questionnaire responses.

The workers’ compensation system was designed to save costs for employers and insurers while providing better outcomes to injured workers. By building relationships with panel providers, employers and insurers can help further that goal, while also enjoying the benefits of lower medical and indemnity costs.